Privacy Policy

Effective Date: October 1, 2025

Company: Sloane Monroe Dispatch LLC (“we,” “our,” “us”)

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect information when you engage with Sloane Monroe Dispatch LLC through our website, services, or communications.

1. Information We Collect

We may collect the following types of information:

Business & Carrier Information: Company name, MC and DOT numbers, insurance certificates, W-9, contact details, and operating authority.

Personal Information: Name, phone number, email address, billing details, payment method.

Service Information: Load details, broker/shipper contracts, rate confirmations, invoices, and proof of delivery.

Technical Information: Website usage data, IP addresses, browser type, cookies, and analytics (if using tracking tools like Google Analytics).

2. How We Use Information

We use collected information for:

Providing truck dispatching and related administrative services.

Communicating with carriers, brokers, and shippers.

Processing invoices and payments.

Maintaining compliance with FMCSA/DOT requirements.

Improving our website, services, and customer experience.

Meeting legal, tax, and regulatory obligations.

3. Sharing of Information

We do not sell or rent your personal or business information. We may share data only in the following circumstances:

With Service Providers: For payment processing, accounting, or compliance support.

With Brokers/Shippers: To facilitate load booking and dispatching services.

For Legal/Compliance Reasons: If required by law, regulation, or court order.

4. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute protection.

5. Data Retention

We keep your information only as long as necessary for:

Delivering dispatch services.

Meeting legal, tax, and regulatory requirements.

Resolving disputes and enforcing agreements.

6. Your Rights

Depending on your location, you may have rights to:

Access or request a copy of your personal data.

Request corrections or updates.

Request deletion of personal data, subject to legal requirements.

Opt out of marketing communications at any time.

7. Cookies & Tracking

If our website uses cookies or analytics tools, these may collect browsing activity to improve user experience. You can manage cookie preferences in your browser settings.

8. Third-Party Links

Our website or communications may link to third-party sites (e.g., brokers, factoring companies). We are not responsible for the privacy practices of those external websites.

9. Children’s Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Effective Date.”

11. Contact Us

For questions about this Privacy Policy or your data, contact us at:

📧 Email: [email protected]

📞 Phone: (302) 377-0746

📍 Address: 100 Fulton St Wilmington, DE 19805